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Testimonials

Testimonials

Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.

If you feel we’ve gone above and beyond in supporting you through this difficult time, or would simply like to reach out and say thanks, contact us to share your thoughts or submit a testimonial below. It means the world to us to hear from you and know that we’ve made a difference.

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Scott & Hanekamp is the best funeral home or not. All I can do is describe my experience - and hope people can make their own judgment from it. When my wife, who had cancer, was referred to hospice, she said she wanted to make her funeral arrangements. Upon learning that my wife was Muslim, the cemetery she had chosen to be buried at referred us to Justyne at N.H. Scott saying that she works with an Imam at a mosque in Northbrook and is familiar with Muslim funeral traditions. When she met with the two of us, Justyne had the best demeanor I could have hoped for in a funeral director. She always appeared professional without being stiflingly formal. Moving deliberately, she looked neither in haste nor lackadaisical. She had a calm, reassuring voice that was neither louder nor softer than necessary. No question ruffled her, no request flustered her. She gave us good advice about things we hadn’t thought about. Justyne explained to us which arrangements such as caskets and flowers that Muslim families usually chose as well as the unique arrangements the Imam was okay with. She even up followed up with the Imam regarding questions we had. She explained how the funeral home arranged for the ritual washing of the body that Muslims do before the funeral. We repeatedly wept through these discussions. Justyne responded in a way that a good therapist would — tissues at hand, never speaking more than necessary and never saying anything inappropriate to the moment. Uzma decided who should wash her body and which casket should hold her. Uzma passed away late in the evening. The staff member from N.H. Scott & Hanekamp, who came to pick Uzma’s body up from our home at 2 am first met with me and explained what he would be doing. He was respectful, thoughtful, and deliberate. He also had an appearance and demeanor like Justyne’s – just right for the context and occasion. Whether it is because of the training N.H. Scott gives their staff or whether it is because they select staff who are already this way, I don’t know, but it made things bearable during such a difficult time. On the day of the funeral, everything happened as planned. Justyne and other funeral home staff were unobtrusive but never hard to find and never unhelpful. There was a room where we had the wake, the eulogies, and prayers. And they also made another room available to us. They let us keep cookies and coffee in the is second room. The atmosphere there was less somber. It was a lifesaver, keeping our young kids and their friends from becoming disengaged. When the Iman was ready to lead the funeral prayers, Justyne and her colleagues knew exactly where and how much space to create for the Muslim attendees to pray. They just made everything run smoothly and in a manner that would have pleased Uzma. There was nothing slapdash, hasty, or haphazard about it. I don't think it would have mattered if Justyne was familiar with the Muslim funeral tradition or not; she just knew how to listen and how to choreograph the event. Justyne had already arranged for my wife's obituary to appear before the funeral in the Chicago Tribune . A few days after the funeral she dropped off the death certificate at our home. When I went to settle the bill, there were no surprises. Since my wife's death, I have given some thought to what makes a good funeral home director. First and foremost, like a good therapist, she must listen and comfort well. She must be familiar with the faith traditions of her customers. As the director of the last act in which the deceased plays a part, she must make the different moving parts of a funeral work together without becoming too visible herself. Justyne Scott was all that, and then some.

Dheeraj Raina

December 20, 2019

Jon, I wanted to thank you and your wonderful staff for the flawless funeral arrangements you prepared for my dad. Because of his illness, we all knew his death was imminent but when it happens it is still a very difficult time. Thank you for making everything a lot easier.

Michelle of Glenview

Thank you so much for all of your assistance in planning and facilitating my father's services. Your kindness, support and professionalism are unparalleled.

Marilyn of Northbrook

Dear Jon, I wanted to thank you for your great kindness and incredible efficiency. At such a difficult time, you made this part easier.

Ann of Glenview

Thank you for all the care and support your provided, above and beyond, to celebrate and honor mom's life. The service was truly a testament for her memory. We are so thankful for your guidance.

Diane of Northfield

Justyne, I can't tell you how appreciative my family is of you for your kindness, compassion, patience and professionalism in helping my dad realize his funeral wishes. The visitation was absolutely first class and my father looked so peaceful. The funeral and burial were exceptional and your care and concern for my family helped us get through a tough time. Thank you for everything.

Gene of Northbrook

Thank you so much for your sweet loving care during our time of loss. We feel blessed to know you and are blessed in how you cared for us.

Joy of Glenview

Our family sends our sincerest thanks for all your help after the patriarch of our family passed. From our first call to the funeral home, to the arrangement of Veteran Honors, the downloading of music for the service, to assistance at the interment; all of the services, advice, and support we were give were so greatly appreciated. your calm demeanor and years of experience were comforting to us as we had to confront many important but difficult decisions. We felt you attentively listened to our questions and concerns to help us make the experience custom to our needs and desires. Thanks you so much.

Pauline from Glenview

N. H. Scott & Hanekamp Funeral Home | (847) 998-1020                         
1240 Waukegan Road, Glenview, IL 60025


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